Return Policy and Cancellation refund policy.

Return Policy

The wingscostume online store accepts return of wings and refunds money under the following conditions:

  1. The wings are created only after your purchase individually for you, we accept the cancellation of the purchase only until your parcel is sent. If the parcel is sent, it will be impossible to cancel the purchase.
  1. If the wings did not fit you, you can return them back and request a refund. A refund will be made only after the wings return to us, as we need to make sure that you have sent exactly what you bought from us. Also, all the costs of returning the parcel are paid by the buyer.

You can track the status of the package location on the Russian Post website

Cancellation refund policy

If you (the buyer) decide to cancel your purchase, we will refund you the partial amount of the original payment.
This is due to the fact that when transferring funds through Paypal, the payment system deducts a commission from the sellers. When the seller returns payment to the buyer, PayPal does not refund the seller’s commission and we cannot refund the transfer fees from our budget. Please be aware that if you decide to cancel your purchase and request a refund, we will refund your money minus 5% of the original payment.